PRIVACY POLICY
Effective Date: 10 March 2025. The Oak Tree Within is committed to protecting your privacy and complying with the Australian Privacy Principles (APPs) under the Privacy Act 1988. This Privacy Policy outlines the personal information I collect from you, how I use and store it, and your rights regarding your information.
By using this website or engaging with my services, you consent to the collection and use of your personal data as described below.
WHAT INFORMATION DO I COLLECT/USE, AND WHY?
Personal Details (eg name and age) - This basic information helps me to understand who you are and allows me to provide you with personalised services.
Contact details - (eg address, email address, phone number) - These details are necessary for communication in relation to our sessions. While I primarily use the method of contact you initially provide, I may attempt alternative methods if I cannot reach you.
Next of kin/medical professionals details - These may be necessary in case of an emergency or if I need to contact someone on your behalf due to concerns for your safety or well-being. Where possible, I will inform you if I need to contact them.
Booking information - Details about your appointment preferences, including your requested service, session dates, and related communications is necessary to deliver my professional services.
Session information - Notes or records related to your sessions, which may include brief details for the purpose of providing therapy. These records are kept confidential and secure.
Technical information - information such as your IP address, browser type, and device type when visiting this website, for the purpose of improving website functionality and security
HOW DO I STORE YOUR INFORMATION?
Your personal information is stored securely, both physical and digitally. I take all reasonable steps to protect your data from unauthorised access, alteration, or disclosure:
· Physical records - Stored in a locked filing cabinet
· Digital records - Stored on a password-protected computer. Only I have access to your information.
WILL I SHARE YOUR INFORMATION?
I am committed to keeping your personal data confidential. I do not share your data except when required by law or to protect your safety. As part of my professional development, I may discuss cases with a supervisor, using only your first name. Any identifiable information shared will be kept to a minimum and where possible, de-identified.
HOW LONG DO I KEEP YOUR INFORMATION?
I retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy and in accordance with legal and professional requirements. In general, session records are kept for 7 years to comply with insurance and professional guidelines, after which they will be securely destroyed.
YOUR RIGHTS AND ACCESS TO YOUR INFORMATION
You have the right to access, correct, or update the personal information we hold about you. If you would like to request access to your data or make corrections, please contact me at victoria@theoaktreewithin.com. If you withdraw your consent for me to use your data, please note that this may affect your ability to continue receiving certain services.
COOKIES AND WEBSITE USAGE
I may use cookies on this website to enhance your experience and improve website functionality. You can control cookie settings through your browser, but disabling cookies may impact the use of certain website features.
CHANGES TO THIS PRIVACY POLICY
I may update this Privacy Policy from time to time to reflect changes in practices or to comply with legal requirements. Any changes will be posted on this page with the effective date noted.
CONTACT US
If you have any questions about this Privacy Policy or my privacy practices, please contact me at victoria@theoaktreewithin.com